Terms & Conditions | BG10 Supplies

GENERAL TERMS of the online store BG10SUPPLIES
I. SUBJECT Art. 1. These general terms and conditions ("General Terms") are intended to regulate the relationship between "BG10 - 25" Ltd., registered in the Commercial Register at the Registry Agency under UIC 208186690, with its registered office and management address: BULGARIA, Burgas, "Zahari Stoyanov" St., No. 7, hereinafter referred to as the "Supplier", and the clients, hereinafter referred to as the "Users", of the BG10SUPPLIES online store ("Online Store"), owned by the Supplier.
II. SUPPLIER INFORMATION Art. 2. (1) Information pursuant to the Electronic Commerce Act and the Consumer Protection Act about the Supplier:

Name of the Supplier: "BG10 - 25" Ltd.

Registered office and management address: BULGARIA, Burgas, "Zahari Stoyanov" St., No. 7

Business address: BULGARIA, Burgas, "Zahari Stoyanov" St., No. 7

Contact information: Anzhela Chakarova, tel. 0894541690, email address: bg10supplies.com, website: www.bg10supplies.com

Registration in public registers: Commercial Register at the Registry Agency, UIC 208186690

Address for consumer complaints: email address: bg10supplies@gmail.com
(2) Supervisory authorities:

Commission for Personal Data Protection Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd., No. 2 Phone: (02) 91 53 519 Fax: (02) 91 53 525 Email:
Email: kzld@cpdp.bg Website:
Website: www.cpdp.bg

Consumer Protection Commission Address: Sofia 1000, Slaveykov Sq. No. 4A, floors 3, 4, and 6 Phone: (02) 933 05 65 Fax: (02) 988 42 18 Hotline: 0700 111 22 Email:
Email: info@kzp.bg Website:
Website: www.kzp.bg

III. FEATURES OF THE ONLINE STORE Art. 3. The online store is an e-commerce platform available at https://www.bg10supplies.com, through which Users can enter into purchase and delivery agreements for goods offered by the Supplier in the Online Store, including the following:

To review the goods, prices, and delivery terms offered by the Supplier;

To get information about the nature and main characteristics of the goods;

To conclude purchase and delivery agreements with the Supplier for the goods offered in the Online Store;

To make electronic statements related to the conclusion, performance, and termination of agreements with the Supplier through the website interface at www.bg10supplies.com, including via available tools and mobile applications;

To be informed of their legal rights;

To exercise their right of withdrawal, where applicable, in accordance with the Consumer Protection Act.

Art. 4. The Supplier arranges the delivery of goods and ensures the Users' rights under the law, in good faith, and according to commonly accepted practices and standards in consumer and commercial law. Art. 5. (1) Users enter into purchase agreements with the Supplier according to the procedure specified in Art. 8. The contract is concluded in Bulgarian and stored in the Supplier’s database on the platform. (2) Users can review and correct errors in the entered information no later than submitting the statement for concluding the contract with the Supplier. Corrections can be made by editing the order form at any time before confirming the contract. (3) Under the concluded purchase agreement, the Supplier undertakes to arrange the delivery and transfer of ownership of the goods selected by the User via the Online Store interface. (4) Users shall pay the Supplier a fee for the delivered goods as specified in the Online Store and these General Terms. The fee equals the price listed in the Online Store.
IV. USE OF THE ONLINE STORE Art. 6. (1) The Online Store may be used after registration and account creation by the User or without prior registration. (2) User registration in the Online Store is free, voluntary, and done in the relevant section of the Online Store. (3) Regardless of whether the User registers, to use the Online Store for entering into purchase contracts, the User must provide: first name, last name, email address, contact phone, delivery address, and accept the General Terms. (4) By filling in their data and clicking the "PAY" button and agreeing to the General Terms, the User declares that they are familiar with, agree to, and will unconditionally abide by the General Terms. (5) The Supplier confirms the User's order by sending an electronic message to the provided email address or by phone, establishing a contractual relationship between the User and the Supplier for the purchase of goods. (6) When registering or placing an order, the User must provide true and up-to-date information. If the data changes, the User must update it in their profile or order. (7) If the User provides false information or the Supplier has grounds to believe the information is incomplete or inaccurate, the Supplier may block or delete the User’s registration and deny access to the Online Store at its discretion.
Here is the English translation of Sections V through X of your Terms and Conditions:
V. Technical Steps for Concluding a Purchase Contract

Users primarily use the website interface of the online store to conclude purchase contracts with the Supplier.

In cases where goods are ordered by phone, the contract is concluded upon confirmation of the order by the Supplier via email, SMS, or phone call.

When using the website interface, the contract is concluded in Bulgarian and consists of the following steps:

Selecting one or more goods from the Supplier’s online catalog and adding them to the cart;

Providing data for the delivery;

Choosing a payment method and time for the delivery;

Confirming the order via the website interface;

Receiving a confirmation from the Supplier by phone or email that the order has been accepted and the contract has been concluded.

The Supplier sends a confirmation of the contract conclusion to the User on a durable medium within a reasonable period after the contract has been concluded and at the latest upon delivery of the goods.

The contract concluded between the parties includes these Terms and Conditions and any additional agreements between the Supplier and the User.

VI. Content of the Contract

The contract applies only to the specific goods confirmed in the order and shipment confirmation. Each individual order represents a separate contract.

The rights regarding purchased goods apply individually to each item. The exercise of rights related to one product does not affect the others.

In cases of multiple goods ordered with a single order, if the Supplier cannot deliver one or more, they may choose to fulfill the rest of the contract or cancel the entire order, notifying the User accordingly.

The contract is valid until the delivery is fulfilled or until its termination under these Terms and Conditions.

The User can cancel an order without bearing any costs up to the point of its confirmation by the Supplier.

Payment is due upon order placement (for online payments) or upon delivery (for cash-on-delivery).

VII. Special Clauses for Consumers under the Consumer Protection Act (CPA)

This section applies only to Users who qualify as consumers under the CPA.

The website provides information on:

Main characteristics of the goods;

The price including taxes and fees;

Delivery and additional costs;

Payment and delivery terms;

The User’s right of withdrawal and how to exercise it;

The Supplier’s obligations regarding defect compliance;

Duration of the contract (if applicable).

Users have the right to withdraw from a distance or off-premises contract within 14 days without giving any reason and without incurring additional costs (except return shipping).

The withdrawal period is 14 days from the date of:

Receipt of the goods;

Receipt of the last item (in the case of multiple items);

Receipt of the last batch or part (in the case of periodic deliveries).

If the Supplier fails to provide mandatory information regarding the right of withdrawal, the period is extended to 1 year and 14 days.

To exercise the right of withdrawal, the User must notify the Supplier clearly and unequivocally.

If the User withdraws, the Supplier refunds all payments received (excluding additional costs like expedited shipping) within 14 days.

Refunds are made using the same payment method unless the User agrees otherwise.

The User bears the direct cost of returning the goods unless the Supplier has agreed otherwise.

The User must return the goods within 14 days of notifying the withdrawal.

The User is liable for any reduction in the value of the goods due to use beyond what is necessary to determine their nature and functioning.

VIII. Contract Fulfillment
The Supplier fulfills the contract by delivering the goods ordered by the User.

Delivery is carried out by courier to the address specified by the User.

Delivery cost is visible before the order is finalized.

If the Supplier cannot fulfill the contract due to unavailability of the product, they must inform the User and refund any paid amounts within 14 days.

The Supplier is not liable for delays or non-performance due to reasons beyond their control (e.g., force majeure).

If the User is not found at the delivery address, additional courier charges may apply.

If the delivered goods do not match the ordered ones or have defects, the User must notify the Supplier immediately.

IX. Personal Data Protection
The Supplier processes personal data in compliance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian legislation.

The Privacy Policy, accessible on the website, is an integral part of these Terms and Conditions.

Users provide personal data voluntarily to receive services or products from the Supplier.

The Supplier may use cookies and other tracking technologies to analyze user behavior, in line with the Privacy Policy.

The Supplier may require additional identification from the User for security and fraud prevention purposes.

X. Changes and Access to the Terms and Conditions

(1) These Terms and Conditions are an integral part of the contract between the User and the Supplier.

(2)The contract may be concluded in Bulgarian or another language, depending on the site's version used.
The Supplier may update these Terms and Conditions at any time, with changes taking effect upon publication on the website.
Communication between the parties may occur electronically, and electronic statements are considered valid and binding.
Here is the English translation of the provided text, preserving the original structure and formatting:
(3) The User and the Provider agree that all statements between them related to the conclusion, performance, amendment, and termination of the Contract and these General Terms and Conditions may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Certification Services Act and Article 11 of the Electronic Commerce Act. (4) It is presumed that the electronic statements made by the Users of the Online Store are made by the persons indicated in the data provided by the User during the User’s registration in the Online Store or when sending an order (offer) without registration. (5) The User agrees to receive all statements, documents, and messages from the Provider in electronic form at the email address provided by the User during their registration in the Online Store or when placing an order (offer). (6) Electronic statements, documents, and any messages sent by the User to the Provider via the email address provided by the User during their registration in the Online Store or when placing an order (offer), are considered signed with a simple electronic signature. The electronic statement is considered received upon its arrival in any of the information systems indicated by the User in the previous sentence. (7) The Parties agree that the legal force of a simple electronic signature is equivalent to that of a handwritten signature. Article 22. Conditions differing from those provided in these General Terms and Conditions may be agreed upon through additional written agreements between the Provider and the User. In case of discrepancies between the additional agreements and the General Terms, the agreed terms shall prevail. Article 23. (1) These General Terms and Conditions may be amended by the Provider, who shall notify the Users in an appropriate manner. (2) The Provider and the User agree that any supplementation and/or amendment to these General Terms and Conditions shall be effective for the User in one of the following cases:

After the Provider explicitly notifies the User via the email address provided by the User, and the User does not declare rejection within 14 days; or

Through explicit acceptance by the User when placing an order in the Online Store.

(3) A statement rejecting the amendments and/or supplements to the General Terms within the period under the previous paragraph is equivalent to a unilateral statement for termination of the Contract. Article 24. The Provider publishes the General Terms and all amendments thereto online at: https://www.bg10supplies.com/bg/general-terms/
XI. TERMINATION Article 25. These General Terms and the User's contract with the Provider shall be terminated in the following cases:

Upon liquidation or insolvency of either party;

By mutual written agreement of the parties;

In case of objective impossibility for either party to fulfill their obligations;

Upon seizure or sealing of equipment by governmental authorities;

In case the User's registration in the Online Store is deleted. In this case, already concluded but unfulfilled purchase contracts remain in force;

In the cases under Article 23, paragraph 3.

Article 26. The Provider has the right, at its sole discretion, without notice and without compensation, to unilaterally terminate the contract if it finds that the User uses the Online Store in violation of these General Terms, Bulgarian legislation, accepted moral norms, or generally accepted rules and practices in electronic commerce.
XII. LIABILITY Article 27. The User undertakes to indemnify and hold the Provider harmless from any legal claims and other demands by third parties (whether justified or not) for all damages and expenses (including attorney's fees and court costs) arising out of or in connection with: (1) non-fulfillment of any obligation under this contract, (2) infringement of copyright, production rights, broadcasting rights, or other intellectual or industrial property rights, (3) unauthorized transfer of rights granted to the User under this contract, (4) false declaration regarding the status of the User under the Consumer Protection Act. Article 28. The Provider shall not be liable in cases of force majeure, accidental events, Internet issues, technical or other objective reasons, including orders by competent authorities. Article 29. (1) The Provider is not liable for damages caused by the User to third parties. (2) The Provider is not liable for material or non-material damages, including lost profits or incurred losses, caused to the User through the use or inability to use the Online Store or the conclusion of sales contracts with the Provider. (3) The Provider is not liable for any period during which the Online Store is unavailable due to force majeure. (4) The Provider is not liable for damages resulting from comments, opinions, and posts under products, news, and articles in the Online Store. Article 30. (1) The Provider is not liable in case of breach of security measures of the technical equipment resulting in information loss, spread of information, access to information, restriction of access, or similar consequences. (2) The Provider is not liable for sales contracts, access to information, data loss or modification resulting from a third party fraudulently identifying as the User if circumstances suggest that the third party is the User.
XIII. OTHER CONDITIONS Article 31. (1) The User and the Provider agree to protect each other’s rights and legal interests and to safeguard trade secrets learned during the contract’s execution and the application of these General Terms. (2) The User and the Provider undertake not to disclose their written or verbal correspondence during and after the contract term. Public disclosure includes publication in print or digital media, social networks, forums, private or public websites, etc. Article 32. The potential invalidity of any provision of these General Terms shall not render the other provisions or the contract invalid. Article 33. For any matters not settled in this contract, related to its performance and interpretation, the laws of the Republic of Bulgaria shall apply. §1. These General Terms and Conditions come into force on 10.06.2025.
Annex No. 1 Standard withdrawal form: (complete and send this form only if you wish to withdraw from the contract)

"BG10 - 25" Ltd., Burgas, 7 Zahari Stoyanov St., bg10supplies@gmail.com

Received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is on paper):

Date:

Annex No. 2 Information regarding the right of withdrawal Standard withdrawal instructions: I. Right of withdrawal from a distance or off-premises contract. II. You have the right to withdraw from this contract without stating any reason within 14 days. III. The withdrawal period is 14 days from the date of the order. To exercise your right of withdrawal, you must inform us of your decision by means of an unequivocal statement (e.g., a letter sent by post or email). You may use the attached standard form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period expires. IV. Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding additional costs arising if you chose a delivery method more expensive than the cheapest offered), without undue delay and no later than 14 days from the day you informed us of your decision. Reimbursement will be made using the same payment method as the original transaction unless you expressly agree otherwise; no fees will be charged.

Filling instructions:
For sales contracts: Date of taking possession of the goods.

Enter your name, address, phone number, and email.

You may also submit the withdrawal form electronically on our website: https://bg10supplies.com/. If you do, we will immediately confirm receipt of your withdrawal via durable medium (e.g., email).

We may withhold the refund until we have received the goods or you provide proof of return—whichever is earlier.

You must return the goods to us without undue delay and no later than 14 days from the day you notified us. (b) You must bear the direct cost of returning the goods.

V. CARD PAYMENTS AND PAYMENT METHODS BG10SUPPLIES offers various payment options for convenience and security:

Card Payment We accept VISA, MasterCard, and other cards via the BORICA certified payment system. All transactions are processed securely according to international data protection standards.

Payment currency: Payments are made in Bulgarian lev (BGN). If your card is in another currency, the amount is automatically converted based on the Bulgarian National Bank (BNB) exchange rate on the transaction date. Article 32. Payment currency: Payments are made only in Bulgarian levs / euros / US dollars (BGN/EUR/USD), selected based on the currency of the vPOS and account. Currency conversion is done at the BNB exchange rate on the date of the transaction. Article 33. If the Consumer exercises their right of withdrawal, the Provider shall refund all amounts received from the Consumer, including delivery costs, without undue delay and no later than 14 days from the date of receiving the withdrawal notice. The refund will be made using the same payment method used by the Consumer for the original transaction.
XIV. FINAL PROVISIONS Article 34. (1) The User and the Provider agree to protect each other’s rights and lawful interests, as well as any trade secrets obtained during the performance of the contract and these General Terms. (2) Both parties agree not to publicly disclose their written or oral correspondence during and after the contract period. Public disclosure includes publication in print and electronic media, social networks, internet forums, websites, etc. Article 35. If any clause in these General Terms is found to be invalid, it shall not affect the validity of the remaining provisions. Article 36. Any issues not covered by this agreement shall be governed by the laws of the Republic of Bulgaria. These General Terms and Conditions enter into force on 10.06.2025.
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Appendix No. 1 Standard Withdrawal Form (complete and send this form only if you wish to withdraw from the contract)

To (the trader's name, address, and email address to be completed by the trader):

I hereby notify that I withdraw from the contract concluded by me for the purchase of the following goods:

Ordered on:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is on paper):

Date:

I hereby notify that I withdraw from the contract concluded by me for the purchase of the following goods. The deadline shall be deemed met if you send the goods back before the 14-day period expires.

Appendix No. 2 Information on the Right of Withdrawal from the Contract Standard Withdrawal Instructions:

I. Right of withdrawal from a distance or off-premises contract. II. You have the right to withdraw from this contract without giving any reason within 14 days. III. The withdrawal period is 14 days starting from the date (enter the date in accordance with the types of contracts listed under point 1, letters "a", "b", "c", "d", or "e" of the Completion Guidelines). To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement, for example, a letter sent by post or email. You may use the attached standard withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

IV. Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery method offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. (For a sales contract where you have not offered to collect the goods in the event of withdrawal, include the text referred to in point 4 of the Completion Guidelines.) For card payments, the terms described in Section XIII. INFORMATION ON CARD PAYMENTS AND PAYMENT METHODS apply.

Completion Guidelines:

For a sales contract: the date on which you or a third party other than the carrier and indicated by you acquired physical possession of the goods.
(amended – SG No. 20 of 2022, effective from 28.05.2022) Fill in your name, address, phone number, and email address.

You may also fill in and submit electronically the standard withdrawal form or another unequivocal statement of withdrawal on our website https://bg10supplies.com/. If you use this option, we will promptly send you a confirmation of receipt of such withdrawal on a durable medium by email.

We have the right to withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs earlier.

If the consumer has received goods in connection with the contract: (a) You are expected to send back or return the goods to us without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. (b) You must bear the direct cost of returning the goods. (c) You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.